1. The service
Replio is provided by Presence Agency Oy (business ID 3471637-3). Replio collects enquiries from your website and other channels, sorts them with AI, keeps a customer register (CRM) and drafts replies for you. These terms apply to businesses that use Replio. Replio is not intended for consumers.
2. Your account
You are responsible for the people you give access to your Replio account and for keeping login details safe. Tell us straight away at tobias@presenceagency.fi if you suspect someone else has access.
3. Prices and payment
Replio is billed monthly in advance according to the plan you choose. Prices are shown excluding VAT. We can change prices with at least 30 days' notice; the change applies from your next billing period.
4. Cancelling
There is no binding period. You can cancel at any time, and the service stays active until the end of the period you have paid for. Before your account is closed you can export your customer data.
5. AI-drafted replies
Replio's AI drafts replies from the information you give it. You are responsible for the content of the replies sent from your account, including those sent automatically when you switch on autopilot. Check the information you teach the agent (for example prices) and keep it up to date. AI can make mistakes, so we recommend approving replies yourself until you are confident in how your agent answers.
6. Your data
Your customers' data belongs to you. We handle it only to provide Replio, as your processor, according to our privacy policy and our data processing agreement, which forms part of these terms. You are responsible for having the right to collect the data you bring into Replio, for example by having a privacy notice on your own website.
7. Acceptable use
Do not use Replio to send spam or unlawful content, to collect data you have no right to, or to try to access other businesses' data. We may suspend an account that breaks these rules.
8. Availability
We work to keep Replio running around the clock, but we cannot promise it will never be interrupted, for example during maintenance or problems with our service providers. Enquiries are stored before anything else happens to them, so a problem with AI or email does not lose them.
9. Liability
We are not liable for indirect damage such as lost profit or lost business. Our total liability is limited to the fees you have paid for Replio during the three months before the event that caused the damage. These limits do not apply to damage caused intentionally or through gross negligence.
10. Changes to these terms
We can update these terms. We will tell you about meaningful changes by email at least 30 days before they take effect.
11. Law and disputes
These terms are governed by Finnish law. We will first try to settle any disagreement by talking. If that does not work, disputes are settled in the Ostrobothnia District Court (Pohjanmaan käräjäoikeus).